Resolving email problems

Email problems can be very frustrating.

Sending and receiving email looks easy but the process is very complex.

On the bright side, this makes finding a solution very satisfying!

The level of complexity means are many potential reasons why your email won't work.

For example:

  • incorrect email account settings,
  • changed email password,
  • email client software malfunction,
  • computer operating system corruption,
  • computer's firewall blocking email traffic,
  • ISP (internet service provider) blocking mail ports,
  • IP (internet protocol) address on a blocklist,
  • email message in breach of web host's email sending limits,
  • email content blocked by recipient server's spam filters.

Before contacting your hosting company's technical support, it is worth performing some simple checks. 


Has your IP Address been BLOCK LISTED?

Block listing occurs to protect the world wide web from the threat of spam activity.

If your IP Address has been identified as offering such a threat then it will have been added to a block list.

In such instances you should receive a bounce back error message - see next check point.


Have you received any Email Error Messages?

The error message will usually indicate the root cause of the problem you are experiencing.

Send the error code to your hosting company technical support when you contact them.

Technical support will usually ask you to send:

  1. a copy of any Bounce Back Error Message you have received,
  2. the IP Address from which you are trying to send / receive email.

to be able to more quickly help resolve the problem you are experiencing.

Occasionally, technical support may ask you to provide a copy of the

full email headers

from the bounced back email containing the error message.