The aim of this guide is to help and support subscribers to WYNCHCO Joomla! CMS Support.
If you do not subscribe but do administer a Joomla!® CMS website for an organisation in the UK Business, Public or Third Sectors then you are also in the right place.
WYNCHCO Solutions offer Joomla! CMS Help & Support including:
Full unrestricted access to this Joomla! User Guide.
Priority Personal Email and Telephone Support.
Daily, Weekly and Monthly Joomla! Website Maintenance.
All tailored to meet your specific needs to help keep your website secure regardless of where your website is hosted.
We are Joomla!® Specialists. We coach, help and support managers responsible for Joomla! CMS websites in businesses, academy schools, public sector and third sector organisations across Cheshire, Greater Manchester, Merseyside, North West England & the UK.
The Joomla! Project™ no longer provides full support (bug and security fixes) for the following versions of its CMS:
- Joomla! 1.0.
- Joomla! 1.5.
- Joomla! 2.5.
- Joomla! 3.5.
- Joomla! 3.10 (security fix support on a subscription basis ends in February 2025).
- Joomla! 4.x (bug fix support ended in October 2024, security fix support ends in October 2025).
If your website is still using one of the above versions then we can rebuild your existing - no longer supported - website using the latest available release of the Joomla! CMS.
Once your website is using the latest available release then we will offer you one of our Joomla! CMS Support Subscription packages.
Contact Customer Support to discuss how we can helpCall us on 0770 300 4155 to discuss how we can help.
List of Contents
A
Access Logs and Error Logs are really useful if and when something happens to your website and you haven't got a clue what is the cause of the problem.
Read more: Access Logs and Error Logs
B
The general process of backing up a Joomla! CMS website is similar regardless of which hosting control panel application you are using.
In this article we show how to use the Backup Wizard in cPanel and the Backup Manager in Plesk.
Read more: How to back up your Joomla! CMS website
C
The Hosting Control Panel provided by your hosting provider enables you to manage email, back up your website, keep your website safe and secure and much more besides. The illustrations in this article are for the cPanel Dashboard.
Read more: Introducing cPanel
D
In this article we answer some common questions about domain name ownership.
Read more: Domain Administration
When you create a hosting account with a web hosting company, a Master DNS Record is created in the Internet Service Provider's (ISP's) Domain Name Server (DNS).
Read more: Domain Propogation
Domain Redemption refers to a short period of time (up to 30 days) after a domain has been deleted by the registrar. Here we explain more about what is meant by 'redemption'.
Read more: Domain Redemption
Useful information when you want to transfer your Domain Name from one Registrar to another.
Read more: Domain Transfer
E
Subscribers to WYNCHCO Joomla! CMS Support
please sign in to read full article.
We have created this section to help you create and configure email accounts on your preferred mobile, tablet and desktop devices.
Read more: Email Account Settings
From time to time you may experience problems when trying to send email.
These problems will usually be caused by a fault on your device's email client software, a fault on the server or a breakdown in transmission during transit.
Read more: Email Error Messages
Subscribers to WYNCHCO Joomla! CMS Support
please sign in to read full article.
Mailing lists - when used responsibly - are a really useful tool to help you set up and manage an Email Marketing campaign.
When used irresponsibly they are Spam.
Read more: Mailing Lists and Spam
Email Marketing Platforms are useful for conducting email marketing campaigns and for managing Newsletter subscriptions.
Read more: Email Marketing Platforms
This guide is designed to help you better manage your mailboxes and email accounts.
Email problems whilst travelling overseas
Protect yourself when sending and receiving email
Read more: Email User Guide
F
Transfer files to and from the server hosting your website using an FTP Client or the File Manager of your Hosting Control Panel.
Read more: File Transfer
H
We support Joomlers who host their websites with many different hosting providers.
We are therefore able to compare what one provider is offering with another.
Read more: Choosing a Hosting Provider
You can do lots to improve the speed of your website. But ultimately, overall performance is limited by the core performance of the server hosting your website.
The improved core performance offered by SSD drives ripples through every level of your webite, right down to improved usability in the vistor's web browser.
Read more: Websites perform better on SSD drives
If you want to improve website performance, focus on speed: Data Access Speed and Page Load Speed.
Do so when you choose a hosting provider and when you perform your duties as website administrator.
Read more: Speed up your website
There are three distinct kinds of hosting plan which are offered by hosting providers.
Managed hosting is usually restricted to Shared Server hosting, but a recent trend has been an increase in provision of Managed VPS hosting.
Read more: What kind of hosting is right for your website?
I
The Security panel of the cPanel Hosting Control Panel includes a button called IP Blocker.
You can use IP Blocker to either block the IP address of others, or unblock your own IP address if ever you suspect it has been blocked by the server firewall.
Read more: IP Blocker
M
Subscribers to WYNCHCO Joomla! CMS Support
please sign in to read full article.
Mailing lists - when used responsibly - are a really useful tool to help you set up and manage an Email Marketing campaign. When used irresponsibly they are spam.
Read more: Email Mailing Lists and Spam
P
If you want to improve website performance, focus on speed: Data Access Speed and Page Load Speed.
Do so when you choose a hosting provider and when you perform your duties as website administrator.
Read more: How to speed up your website
The web hosting environment is rapidly changing. What was leading edge two years ago is now prehistoric!
It is necessary to have a little understanding of how the various components required by a Joomla! CMS website fit together to appreciate recent technological improvements in the hosting environment.
Read more: The Web Hosting Environment
You may have come across the term 'Privacy Protection' when purchasing domain names.
Read more: Privacy Protection for Domain Registrants
S
Subscribers to WYNCHCO Joomla! CMS Support
please sign in to read full article.
If you have taken up our offer of a Shared Server Hosting Account on a Cloud Platform in the UK and need to check server availability then you may do so by following these steps.
Read more: Check Server Availability
In this article we illustrate how to issue an SSL Certificate using the AutoSSL plugin included with a cPanel Hosting Account.
Read more: How to issue an SSL Certificate
A subdomain is a domain which is part of a larger domain.
In other words, a subdomain is another name for a directory (or folder) of your website (the domain).
Read more: Subdomains
T
Whilst the Joomla! CMS will run on a Windows Server, most Joomla! CMS websites are hosted on Linux servers.
Follow the guidelines published by The Joomla! Project.
Read more: Joomla! CMS Technical Requirements
W
Web Server Traffic Analysis Tools (like AWStats) and Web Analysis Tools (like Google Analytics 4) are two options to consider when you want to better understand how visitors interact with your website. Access and Error Logs also offer a similar if less visually engaging and accessible way to monitor website traffic.
Read more: Website Statistics
Signposting used in this guide
Subscribers please sign in to read full article.
Make Joomla! CMS Security your #1 Priority
We offer Joomla! coaching, help and support to businesses and organisations across Cheshire, Manchester, Merseyside, North West England & the UK.
Your personal data is nobody's business.