This User Guide is provided for subscribers to WYNCHCO Joomla! CMS Help and Support in UK business and third sector organisations.
If you are not a subscriber but actively manage a Joomla! CMS website then you may also find this guide useful.
About Our Sponsor: WYNCHCO Solutions
WYNCHCO Solutions offer Joomla! CMS Help and Support to managers responsible for Joomla! CMS Websites in UK business and third sector organisations regardless of where their Website is hosted.
Subscribe to WYNCHCO Joomla! CMS Help and Support to improve your Website's resilience.
Reduce the risk of your Website becoming Compromised.
Subscription includes:
- Daily, Weekly and Monthly Joomla! CMS Website Maintenance,
- Timely implementation of Joomla! CMS and 3rd Party Extension updates,
- Priority Personal Email and Telephone Support,
- Unrestricted access to our JOOMLERS.UK User Guides, and
- Use of our unique WYNCHCO Template with your Joomla! CMS Website.
Each Joomla! CMS Help and Support subscription is covered by a bespoke Service Level Agreement.
Is your Website using an old version of Joomla! CMS?
The Joomla! Project™ recommends that you use the latest available version of its CMS.
The Joomla! Project only provides bug fix and security fix support for the latest versions of its CMS, namely:
- Joomla! 5.x, and
- Joomla! 6.x.
It no longer provides support for previous versions of its Joomla! CMS.
Websites using older versions of Joomla! CMS are therefore at increased risk of becoming Compromised.
This risk can be significantly reduced by using the latest version of Joomla! CMS with your Website.
If you need help migrating your Website to Joomla! 6 then just ask.
Contact Customer SupportCall 0770 300 4155 to explore how we can help you.
Joomla! CMS Official Documentation
In 2025 The Joomla! Project announced that the old Official Documentation was to be replaced by new two-part documentation.
A Joomla! User Guide for users, called Joomla! User Documentation
And a Joomla! Developers Manual for developers and programmers, called Joomla! Programmers Documentation
For now the old Official Documentation may still be be found here: Old Joomla! Documentation
The Joomla! Project invites all Joomla! users to become contributors to the new Joomla! Uaser Guide.
Choose Invert Colours option to view high-contrast versions of images displayed in our User Guides.
List of Contents
A
Access Logs and Error Logs
Access Logs and Error Logs are really useful if and when something happens to your website and you haven't got a clue what is the cause of the problem.
B
Back up your website
Hosting provider backups can get you out of a hole if a Joomla! CMS or Third Party Extension update were to break your website (and you forgot to make a backup - ouch).
These hosting provider backups should be augmented by your own.
C
cPanel Dashboard
The Hosting Control Panel provided by your hosting provider enables you to manage email, back up your website, keep your website safe and secure and much more besides. The illustrations in this article are for the cPanel Dashboard.
D
Domain Administration
In this article we answer some common questions about domain name ownership.
Domain Propagation
When you create a hosting account with a web hosting company, a Master DNS Record is created in the Internet Service Provider's (ISP's) Domain Name Server (DNS).
Domain Redemption
Domain Redemption refers to a short period of time (up to 30 days) after a domain has been deleted by the registrar. Here we explain more about what is meant by 'redemption'.
Domain Transfer
Useful information when you want to transfer your Domain Name from one Registrar to another.
E
Email Account Settings
Subscribers sign in to read full article.
We have created this section to help you create and configure email accounts on your preferred mobile, tablet and desktop devices.
Email Error Messages
From time to time you may experience problems when trying to send email.
These problems will usually be caused by a fault on your device's email client software, a fault on the server or a breakdown in transmission during transit.
Email Mailing Lists and Spam
Subscribers sign in to read full article.
Mailing lists - when used responsibly - are a really useful tool to help you set up and manage an Email Marketing campaign.
When used irresponsibly they are Spam.
Email Marketing Platforms
Email Marketing Platforms are useful for conducting email marketing campaigns and for managing Newsletter subscriptions.
Email User Guide
This guide is designed to help you better manage your mailboxes and email accounts.
F
File Transfer
Transfer files to and from the server hosting your website using an FTP Client or the File Manager of your Hosting Control Panel.
FileZilla FTP Client
FileZilla is a free open source FTP solution.
It supports FTP over TLS (FTPS) and Secure File Transfer Protocol (SFTP).
H
Hosting: Choosing a Hosting Provider
We support Joomlers who host their websites with different hosting providers.
Hosting: Websites perform better on SSD drives
You can do lots to improve the speed of your website. But ultimately, overall performance is limited by the core performance of the server hosting your website.
The improved core performance offered by SSD drives ripples through every level of your webite, right down to improved usability in the vistor's web browser.
Hosting: Speed up your website
If you want to improve website performance, focus on speed: Data Access Speed and Page Load Speed.
Do so when you choose a hosting provider and when you perform your duties as website administrator.
Hosting: What kind of hosting is right for your website?
There are three distinct kinds of hosting plan which are offered by hosting providers.
Managed hosting is usually restricted to Shared Server hosting, but a recent trend has been an increase in provision of Managed VPS hosting.
I
IP Blocker
The Security panel of the cPanel Hosting Control Panel includes a button called IP Blocker.
You can use IP Blocker to either block the IP address of others, or unblock your own IP address if ever you suspect it has been blocked by the server firewall.
M
Mailing Lists and Spam
Subscribers sign in to read full article.
Mailing lists - when used responsibly - are a really useful tool to help you set up and manage an Email Marketing campaign. When used irresponsibly they are spam.
P
Performance: How to speed up your website
If you want to improve website performance, focus on speed: Data Access Speed and Page Load Speed.
Do so when you choose a hosting provider and when you perform your duties as website administrator.
PHP and MySQL
The web hosting environment is rapidly changing. What was leading edge two years ago is now prehistoric!
It is necessary to have a little understanding of how the various components required by a Joomla! CMS website fit together to appreciate recent technological improvements in the hosting environment.
Privacy Protection for Domain Registrants
You may have come across the term 'Privacy Protection' when purchasing domain names.
S
Server Availability
Subscribers sign in to read full article.
If you have taken up our offer of a Shared Server Hosting Account on a Cloud Platform in the UK and need to check server availability then you may do so by following these steps.
SSL Certificate
In this article we illustrate how to issue an SSL Certificate using the AutoSSL plugin included with a cPanel Hosting Account.
Subdomains
A subdomain is a domain which is part of a larger domain.
In other words, a subdomain is another name for a directory (or folder) of your website (the domain).
T
Technical Requirements of the Joomla! CMS
Whilst the Joomla! CMS will run on a Windows Server, most Joomla! CMS websites are hosted on Linux servers.
Follow the guidelines published by The Joomla! Project.
W
Website Statistics
Web Server Traffic Analysis Tools (like AWStats) and Web Analysis Tools (like Google Analytics 4) are two options to consider when you want to better understand how visitors interact with your website. Access and Error Logs also offer a similar if less visually engaging and accessible way to monitor website traffic.
Signposting used in this guide
Subscribers sign in to read full article.
JOOMLERS.UK is sponsored by WYNCHCO Solutions
WYNCHCO Solutions help and support managers responsible for Joomla! CMS websites in UK business and third sector organisations across Cheshire, Greater Manchester, Merseyside and North West England.
Your personal data is nobody's business.