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This guide has been created in order to help you get started using email with your hosting account.

First you need to create a Mailbox on the mail server.

Next, you need to add an Email Account to the device you are using to connect to the server.

The type of Email Account you create will depend on which Email Protocol you want to use:

  • IMAP Protocol - which means your incoming and outgoing mail is stored on the server, regardless of which device you use to connect to the mail server;
  • POP Protocol - which means incoming and outgoing mail is stored on the device you are using to connect to the mail server.

Most users opt for IMAP simply because they use a wide range of devices to connect to the mail server at any one time.


How to create a new Email Account

email accounts mail

Select the create button to add a new Mailbox.

email accounts create 1

Enter username & password.

Select Storage Space amount.

Default setting is 250 MB but you may wish to choose Unlimited, meaning the available storage space is restricted only by your Hosting Account's available disk space.

Select the create button.

email accounts create 2

Select Connect Devices button next to the name of the relevant Mailbox.

email accounts connect devices 1

Use the recommended settings as illustrated in the next image to add an Email Account to the Email Client used by your device.

We recommend using IMAP over SSL/TLS Settings.

Automatic Configuration Scripts are provided by cPanel - see next image.

email accounts connect devices 2

But you can also manually create an Email Account in your device's Email Client application, as shown in the next image.

SMTP Port 465 (shown in the image below) should be used when your email client only supports SSL encryption.

If your email client supports STARTTLS encryption then you should use SMTP Port 587.

If Port 587 does not allow connection then use Port 465.

email accounts connect devices 3

Need more information?

Krystal Hosting provide the following useful guide.

It contains a useful section (section 4) which offers advice for users of email clients on mobile phones (some of which do not provide a specific field for adding port numbers).

If you are interested in how to configure a specific email client then the following link may be useful.


Recommended Secure SSL/TLS Settings

Use these settings for a secure connection to the Mail Server when your hosting account is provided by WYNCHCO Solutions.

These settings require that you are using an SSL Certificate with your hosting account.

See Note 6 below this tab if you are not using an SSL certificate.

Username: youremailaddress@yourdomain.

Password: Use the email account’s password.

Incoming Server: mail.yourdomain (example:

IMAP Port: 993

Outgoing Server: mail.yourdomain (example:

SMTP Port: 465

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