Domain Services
From time to time we are asked if we will register, transfer and renew domains on behalf of customers.
This article outlines our procedures when administering domains on behalf of customers.
Domain Administration
If we are administering a domain on your behalf and you wish to change your domain settings held by the registrar then please contact Customer Support.
We wil either:
- issue temporary user permissions to enable you to make the necessary changes yourself, or
- make the changes on your behalf.
For example: change your registrant contact details or name server settings (DNS).
Domain Registration
When registering domains on behalf of customers it is our policy to register them using only the customer's details.
The customer retains ownership of any domain registered, transferred or renewed on their behalf.
Domain Locking
It is our policy to apply a domain lock to domains in order to prevent illegal attempts to transfer your domain away by a third party.
Please note: not all domain registries permit domain locking.
Should you decide to transfer your domain to a different registrar then the domain lock will be removed to facilitate the transfer.
FAQs
Which domain registrar do we use?
When we register, transfer or renew domains for our customers we employ the services of: PDR Ltd (PublicDomainRegistry.com).
The IPS Tag of PDR Ltd (PublicDomainRegistry.com) is: PDR-IN.
PDR Ltd enable us to:
- offer a one-stop-shop for a wide range of TLDs (including ccTLDs and gTLDs), and
- to manage our customers' domain names through one single provider.
What are Country Level Domains (ccTLDs)?
Country level domains (ccTLDs) include, for example, .CO.UK and .ORG.UK.
These domains are administered by registries around the globe.
What are Top-level Domains (gTLDs)?
Generic top-level domain names (gTLDs) include, for example, .COM, .ORG, .NET etc.
These domains are administered by one world-wide registry: ICANN.
ICANN has a series of very strict policies designed to ensure its registry is kept up to date, resulting in domain registrars being compelled to contact domain registrant:
- before and immediately after domain expiry date (see Item 1 below),
- annually to confirm registrant contact details at the registry are up to date (see Item 2 below), and
- at certain other times (see below).
What domain correspondence will you periodically receive?
ICANN requires that domain registrars periodically contact domain registrants by email for the following reasons.
1. Remind registrants of domain renewal & expiry
In accordance with ICANN's Expired Registration Recovery Policy (ERRP) which came into effect on 31st August 2013, a domain registrar is required to send automatic renewal and expiry notices to domain registrants.
Reminder emails sent by the domain registrar we use will bear the WYNCHCO logo:
- 30 days before the expiry date,
- 7 days before the expiry date, and
- immediately after the domain name expires.
Read more: Example Domain Renewal Notices.
2. Check registrant contact details are accurate
Domain registrars are also required to send out a Whois Data Reminder email to the registrant of any one gTLD domain name.
This is to ensure that the domain registry managed by ICANN is kept up to date with accurate registrant contact details.
Read more: Example Annual WhoIs Data Reminder
3. Verify a registrant’s contact information
ICANN tightened its procedures in 2013 by making it mandatory for domain registrars to verify the contact information of registrants within 15 days following:
- a domain name being registered with unverified contact details,
- a domain name being transferred in, or
- the contact information of a registrant being modified.
ICANN Educational Materials
ICANN produce a range of useful resources to help registrants (owners of domain names) better understand the sometimes obscure terminology.
Read more: ICANN Educational materials.
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